Batvisa Privacy Policy

01 Introduction

This Privacy Policy explains how Batvisa ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who use the Batvisa website at batvisa.club and the Batvisa mobile app. We take your privacy seriously and are committed to handling your data with care and transparency.

By registering an account on Batvisa or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Batvisa Terms and Conditions and Responsible Gaming policy.

02 Data We Collect

Batvisa collects personal data that is necessary to provide you with a safe, secure, and functional betting experience. The categories of data we collect include:

Batvisa does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

03 How We Collect Data

Batvisa collects your personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your profile settings.
• Automated technologies: When you use the Batvisa website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party payment providers: When you make a payment via bKash, Nagad, Rocket, or bank transfer, we receive transaction confirmation data from the payment provider.
• Identity verification services: When you submit documents for KYC (Know Your Customer) verification, data may be processed by a third-party verification provider on our behalf.

04 How We Use Your Data

Batvisa uses your personal data for the following purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to fulfil our contract with you, because we have a legal obligation, or because it is in our legitimate interest to do so.

• Account management: Creating and maintaining your Batvisa account, verifying your identity, and managing your login credentials.
• Payment processing: Handling deposits, withdrawals, and refunds securely and accurately.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance when you need it.
• Security and fraud prevention: Monitoring account activity for suspicious behaviour, preventing unauthorised access, and protecting the integrity of the platform.
• Legal compliance: Meeting our obligations under applicable financial regulations, anti-money laundering (AML) laws, and age verification requirements.
• Platform improvement: Analysing usage patterns to improve the Batvisa experience, fix bugs, and develop new features.
• Responsible gaming: Identifying patterns that may indicate problem gambling behaviour and applying appropriate safeguards.
• Marketing communications: Sending you information about promotions and offers — but only if you have opted in to receive them. You can opt out at any time.

05 Sharing Your Data

Batvisa does not sell your personal data to any third party. We may share your data with trusted third parties only where it is necessary to operate the platform or comply with legal requirements. These parties include:

• Payment processors: bKash, Nagad, Rocket, and banking partners — to process your financial transactions.
• Identity verification providers: Third-party KYC services used to verify your identity documents during account verification.
• IT and security providers: Companies that provide hosting, cybersecurity, and technical infrastructure services to Batvisa.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, or regulators where we are legally required to disclose information.

All third parties who process data on behalf of Batvisa are required to handle your information securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes.

06 Cookies and Tracking

Batvisa uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

The types of cookies Batvisa uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off, and how features are being used. This data is aggregated and anonymised.

Batvisa does not use third-party advertising cookies or tracking pixels from social media platforms. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Batvisa platform.

07 Data Security

Batvisa takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption on all connections between your device and the Batvisa platform.
• Encryption of sensitive data stored on Batvisa servers, including financial information and identity documents.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits and penetration testing of the Batvisa platform.
• Strict access controls — only authorised Batvisa staff can access personal data, and only where necessary for their role.
• Continuous monitoring of account activity for signs of unauthorised access or suspicious behaviour.

While Batvisa takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, Batvisa will notify you promptly and take immediate steps to contain and address the issue.

08 Data Retention

Batvisa retains your personal data for as long as is necessary to provide the service and meet our legal obligations. The specific retention periods we apply are:

• Active account data: Retained for the full duration of your account being open on Batvisa.
• Financial transaction records: Retained for a minimum of five years after the transaction date, in line with financial regulations.
• Identity verification documents: Retained for a minimum of five years after account closure.
• Support communications: Retained for three years after the conversation is closed.
• Usage and analytics data: Retained in anonymised form for up to two years for platform improvement purposes.

After the applicable retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, Batvisa will begin the deletion process in accordance with the timelines above.

09 Your Rights

As a Batvisa player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

• Right of access: You can request a copy of the personal data Batvisa holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that Batvisa delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask Batvisa to limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to Batvisa processing your data for marketing purposes at any time. You can also unsubscribe from marketing emails using the link in any email we send you.

10 Minors

Batvisa is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Batvisa or provided us with personal information, please contact us immediately at [email protected].

Upon receiving such a report, Batvisa will promptly investigate, suspend the account in question, and delete any personal data associated with the minor. Any funds deposited by a minor will be returned to the payment source used.

11 Policy Changes

Batvisa may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and display a notice on the Batvisa platform.

The updated policy will take effect from the date shown at the top of this page. Continued use of Batvisa after the updated policy has been published constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Batvisa handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available on the Batvisa platform after login
• FAQ: Visit our FAQ page for quick answers

For data rights requests specifically — such as access, correction, or deletion of your personal data — please email us with the subject line "Data Rights Request" and include your registered email address and account username so we can locate your records quickly.